Interview with Susan of Fisher’s Home Furnishings


When did you first open Fishers Home Furnishings?
Susan Fisher: 1982
How did you get started in the business?
SF: My husband and business partner started out building furniture. Then when a retail space opened up, we started adding farm house furniture from Europe.
What do you love about owning the shop?
SF: Searching for new exciting products & seeing people respond to the things that I have chosen. I see it as a creative outlet!
What do you find to be the most challenging aspect of the business?
SF: Trying to find merchandise that other stores don’t have is probably our biggest challenge. Always have to have an edge on the competition!
Do you have any favorite pieces in the store right now?
SF: We love the tables that we build here in our workshop!
What is something you have learned in the business that you didn’t expect?
SF: I trained as a teacher originally. I never expected to like interactions with customers so much!
What items are your best sellers?
SF: Our tables, and the really beautifully made upholstered goods from Lee Industries.
What inspires you?
SF: The farmland, the sea, and the beaches around us. The quality of the light on Eastern Long Island is impeccable.
Tell us about your team members.
SF: We have 2 guys in our workshop, and a strong sales team who have been with us for years. They are like family to us!
What is the importance of customer service?
SF: Customer service is EVERYTHING. The actual contact with a caring staff member is what makes our customers come back for years to come.
Do you have a favorite customer story?
SF: Last week a repeat customer came in who had bought a sofa from us 20 years ago! She still loves it and we were able to update it for her with new cushions & slipcovers.
Are there any restaurants or shops in the area that you like to visit?
SF: Sag Harbor has lots of great restaurants; we especially like “Sen” & “The Cuddy.”
Are there any happenings or upcoming events in your area that you want to share?
SF: We are fortunate in Sag Harbor to have a really great live theatre in town! Each Summer we can expect at least 3 marvelous plays…it is something we look forward to every year!
Why Not Shop Online?
“Seeing & touching the merchandise as opposed to looking at it online is invaluable. There is nothing like being able to experience good craftsmanship.”
Sag Harbor, NY

Fishers Home Furnishings is located in the picturesque village of Sag Harbor, New York. For 35 years Fishers has offered customers an engaging mix of upholstery, furniture, rare finds from around the world, home textiles and accessories as well as their own collections of custom built and painted furniture.